Refund policy
Return & Exchange Policy**
Most new, unopened items purchased from Shipman's Pharmacy or shipmanspharmacy.online can be returned to Shipman's Pharmacy store within 10 days of purchase for exchange or refund.
For questions or concerns about products, please contact us by phone at: (516) 483-1767 or by email at:
For questions or concerns about how to return an item or obtain a refund, please email us at:
returns@shipmanspharmacy.online
You may also write to us at our mailing address: SHIPMAN'S PHARMACY
Attn: Customer Care
210 South Franklin Street
Hempstead, NY 11550
Valid photo ID may be required for any return or exchange.
Items that are opened, damaged or missing a receipt, may be denied a refund or exchange.
Items returned with the original receipt may receive a refund or store credit in the amount of the original purchase price. If your purchase was made with a credit card or debit/cash card, your refund will be made to that card.
Items returned without a receipt may be exchanged for the same item or refunded as store credit. A refund for such a return may be limited to the lowest advertised price in the 60-day period prior to the return. Returns lacking proof of purchase also may be limited or denied.
Refunds for items purchased online using PayPal will be issued in the form of a store credit. Customers seeking a refund to their PayPal accounts must contact Customer Care at 1-516-483-1767.
**Due to health and safety concerns, some health care items, home health and personal care products cannot be returned even if unopened and no refunds will be issued.
Shipman's Pharmacy, its Staff and Employees reserve the right to deny any return or exchange request based on the policy and discretion.
**Perishable Items
Food, Teas, Herb Powders and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. This policy is set in line with US food handling regulations. You may request more information regarding this policy by sending an email to returns@shipmanspharmacy.online.
**Please allow 7 -10 days for your return to be processed if purchased online.